PMP Referenced Question 6: Handling Public Conflict During Software Feature Development
This PMP-style scenario explores how project managers should handle real-time conflict in public settings. It reflects PMI’s emphasis on emotional intelligence, private facilitation, and collaborative problem-solving over reactive measures.
📘 Scenario
Some of the team members who are working on a new software tool are in a public space, arguing over a new feature being coded instead of completing the coding.
❓ Question
How should the project manager handle this situation and get the team to complete the task?
- A. Contact the human resources (HR) department to tell them there is an argument in a public space and that they need to intervene immediately.
- B. Engage in the conversation in the public space by telling them the expectations of the feature and advise them to return to their workspace.
- C. Listen to the argument from a nearby location to understand the situation, then offer insight into the features when the team is calm.
- D. Bring the team members to the meeting room to discuss the new feature and to reach a common understanding of the necessary coding.
⚠️ Disclaimer: This PMP-style question is presented for educational and commentary purposes only. It is not sourced from any official PMI exam and is not intended to violate any copyright. This content reflects interpretations based on the PMI mindset and principles, and is designed to help learners prepare for the PMP exam. If this question resembles real PMP exam content, it is coincidental and used solely under the doctrine of fair use for academic discussion. No claim of affiliation with or endorsement by PMI is made.
Project managers preparing for the PMP exam must be ready to manage real-time interpersonal challenges. The ability to guide teams toward shared understanding in a respectful, private setting is a core leadership skill.
